Customer Services ISA Team Manager - maternity cover

Maternity Contract (6-9 months) - The Customer Services ISA Team Manager will effectively manage an administration team by performance managing a team of customer services representatives.

The most important things are:

Proven Management Experience in Financial Services - This is extremely important as this is a Threshold Competent role, you need to have experience of conducting one to ones, performance reviews, disciplinaries

Knowledge of FSA regulations e.g. reportable/non reportable complaints
Investment Knowledge and the ability pick things up quickly.

Personal Skills and Competence:
• Must be able to implement and maintain effective controls.
• Must be able to plan and organise team tasks and ensure team members are managed and motivated to carry them out effectively.
• Must have the ability to analyse causes of problems and issues arising, deal with them and reduce incidences of similar reoccurrences.
• Must be able to meet deadlines.
• Must be able to meet service level agreements
• Must be able to communicate effectively with others, face to face, in writing and by telephone.
• Must be able to set and maintain high standards on quality and competence for the completion of administration tasks.
• Must be able to ensure the team’s output is efficient and cost controlled.
• Must act with integrity in an ethical and professional way, and act as a role model by setting an example to team members.
• Must be results driven and pro-active in making things happen.
• Must be self-motivated.

Agency/Employer: Hunters Recruitment Ltd
Town or City: Brighton (East Sussex)
Sector: Banking and Finance
Related Job Titles: Customer Service Team Lead,Customer Service Team Leader,Customer Service Team Manager,Customer Services Team Leader,Service Team Leader,Service Team Manager,Team Manager
Permanent/Contract: Contract, Full time
Experience: 0 years
Date: More than 60 days
Salary: 27000 British Pound / Year

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