Client Service Director

Objectives:


A. To proactively identify and generate new business opportunities within the existing customer base

B. To proactively identify and generate new business opportunities

C. To communicate customer requirements accurately to all the relevant departments to ensure that the client brief is followed

D. To learn more about clients’ business by reviewing their websites, printed material and attending review meetings

E. To maintain good customer communications by organising ad hoc as well as planned contacts/meetings

F. To produce customer appraisals of forecasted revenue generation by developing an account plan for each major client

G. To set up and implement a standard communication tool to confirm to a client the status of a project in progress (e.g. Mail/fax/e-mail to customer when a mailing has gone out)

H. To produce monthly client reports to act as a reporting tool for the client and MD

I. To manage projects effectively by overseeing all the people and processes involved


Reporting:

A. To provide a monthly report on all customers (based on a pre agreed template) – this will be sent to the client
B. Account plans will act as a planning document for each client and will be reviewed at regular intervals
Relay monthly figures on forecasted versus actual new business


2. Reporting to:
Managing Director or any other person as nominated by him/her from time to time.


Agency/Employer: moneva Recruitment
Town or City: Wembley
Location: North West London
Sector: Marketing
Related Job Titles: Client Service Analyst,Client Service Representative,Client Service Specialist,Director of Client Services,Project Manager, Client Services
Permanent/Contract: Permanent, Full time
Experience: 3 years
Date: 17-08-2005
Salary: 35 British Pound / Year

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