Service Co-ordinator - Building Services - Cambridgeshire

Red River's client, a successful multi-disciplinary building services company, is currently seeking a Service Co-ordinator to be based atv their offices near Cambridge. Reporting to the Operations Manager, the main purpose of this role will be to undertake the efficient allocation and management of mobile engineering labour resources for planned maintenance and reactive tasks.

Main Duties:

* Allocation of breakdowns to appropriate Service Engineers, following set guidelines or in liaison with the Contracts Engineers.
* Allocation of planned maintenance work to appropriate Service Engineers following set guidelines or in liaison with the Contracts Engineers.
* Generally allocate work to meet required response times to ensure contract Key Performances Indicators (KPI's) are met.
* Management of work schedules to ensure that all Service Engineers are gainfully employed throughout each day and to minimise non productive time.
* Ensure clients are kept informed regarding Service Engineer estimated arrival times (ETA's) with the assistance of the Service Engineers and Contract Administrators as required.
* Liaise directly with the Service Engineers, Clients and if necessary Contracts Engineers regarding the status of the work.
* Ensure all work is progressed through to completion and notify Contract Engineers of operational/technical difficulties.
* Ensure the computerised Engineers Diary is kept updated regarding job status and history.
* Provide system reports regarding new and outstanding works and attend weekly planning meetings with the Contracts Engineers.
* Co-ordination of work by liaising with the Buyer regarding the availability and delivery of replacement parts.
* Notify Service Engineers when they are 'on-call'
* Immediate notification of any accidents or Health & Safety issues to the Operations Manager.
* Associated filing duties as required.
* Undertake any other duties as requested from time to time that fall within the scope of the position.
* Work safely in accordance with the company's current health and safety policy and procedures.

Qualifications, skills & experience required:

* Strong communication skills with clients and colleagues at all levels, both written and, in particular, oral.
* The ability to use the following packages: Vixen (or similar service maintenance software), Microsoft Outlook,Word & Excel.
* The ability to work under pressure and to set deadlines.
* A good organiser with the ability to think ahead, plan and prioritise one's own workload.
* The ability to work as a part of a team,
* Attention to detail.
* The ability to build good working relationships with clients, service engineers and colleagues.
* The ability to handle difficult people/situations in a professional manner.
* The ability to multi-task.
* A willingness to be flexible in order to meet the demands of the job.
* A proactive approach to problem solving.

Salary: Negotiable depending on experience + benefits package

If this isn't quite the job you are looking for please visit our website to view all of our current engineering and technical job vacancies. Alternatively please feel free to email your CV or just call us to discuss your options - we look forward to hearing from you.

Red River Resourcing Ltd operates as an employment agency for engineering, technical and professional vacancies.

Agency/Employer: Red River Resourcing Ltd
Town or City: Cambridge
Location: Cambridgeshire
Sector: Engineering
Related Job Titles: Customer Service Operations Manager,Customer Service Technical Support,Technical Service Representative,Work Coordinator
Permanent/Contract: Permanent, Full time
Experience: 0 years
Date: 19-06-2008
Salary: Not specified

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