Reservationist

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Job Title: Reservationist

Department: Front Of House


Responsible to: Front of House Manager, Assistant Front of House Manager and Reservations Manager

Hours of Work: 40 hours a week (Tuesday to Saturday), to include weekends and bank holidays as per the rota.
Early shift: 08.00 – 16.30
Late shift: 09.30 – 18.00
The early and late shifts swap on a weekly basis
The working days are negotiable

Overall Purpose: To ensure that as from the very first contact with Club guests & colleagues receive the highest standard of service & co-operation at all times & to assist in the efficient management of the reservations department.


Specific Duties:

• To ensure that you are fully aware of all House tariffs, facilities & current activities & those of International Hotels Group.

• To take & input reservations, ensuring maximum yield & occupancy.

• To be responsible for the accuracy of all administration of bookings & carry out checks on a daily & weekly basis.

• To be fully aware of the Club’s credit policies & to ensure that each booking adheres to this.

• To update, check & manage rates & bookings for on line reservations on Opera, Trust, Late Rooms and Starfish

• To update, check & manage rates on Opera & communicate any changes to all Front Of House staff.

• To liase with all departments & communicate any special requirements of individual guests.

• To provide an efficient & professional service at all times & deal with guest enquiries either by fax, telephone, letter or verbal.

• To have full working knowledge of all Front of House related systems & equipment.

• To ensure computer maintenance procedures ie. backups are undertaken & to report any errors immediately.

• To ensure every guest receives written confirmation within 24 hours of confirming a reservation.

• To deal with all brochure enquiries relating to accommodation bookings & track responses to these enquiries.

• To be aware of and understand your Departmental Standard Operating Procedures and adhere to this at all times.

• To attend meetings, appraisals and training as required.

• To be aware of and adhere to health and safety, fire and bomb threat procedures. Plus report any item which causes concern to staff or clients.

• To report any maintenance that is required through the correct channels.

• To ensure that you report for duty in line with the rota and are presented in a clean well maintained uniform.

• To assist in training of other Front of House team members in effective reservation practices & ensure that these are adhered to at all times.

• To ensure the accuracy of all administration information & respect confidentiality.

• Other ad-hoc duties as required.

This job description covers the main objectives, responsibilities and authorities of this position at present. Where necessary, changes may be made from time to time involving like or integrated work.

£14500+excellent benifits.

Agency/Employer: Prospects Recruitment
Town or City: Slough
Location: Berkshire
Sector: Hospitaly
Related Job Titles: Front Desk Assistant,Front Office Assistant
Permanent/Contract: Permanent, Full time
Experience: 0 years
Date: 14-05-2008
Salary: 14500 British Pound / Year

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