Client Services Coordinator/Administrator

Job Title: Client Services Coordinator/Administrator
Department: Publishing
Location: London
Pay Grade/Salary: £17,000
Reporting to: Editorial Director


JOB SUMMARY

To manage the team delivering day-to-day administrative support to the London Publishing business, provide first class project management and client liaison across a range of titles and ensure rigorous application of working practices.

The candidate should be a first class organiser, ideally with an editorial background in newspaper or magazine publishing or corporate communications. They should be a hands-on person, well accustomed to the timely and professional delivery of a publication to tight deadlines.

They must be an excellent written and verbal communicator. They should have a warm, approachable personality, and be confident in liaising with clients on a wide range of topics, from day to day editorial and design to scheduling and production issues.


DIMENSIONS

• The London Publishing business works with a variety of clients to deliver first class communications projects.

• The team provides project management, editing, writing and design services as part of the wider Trident Communications business.

• Working closely with the account director and editors, the individual is responsible for ensuring the smooth coordination of publication production as well as being aware of client business, nurturing client relationships and providing administrative support.

KEY RESULT AREAS

Client Liaison
• Be the primary point of contact for clients relating to day-to-day queries. Track down answers to questions as needed to ensure timely and correct pricing/billing.

• Provide first class project management for individual publications as guided by the editorial director, developing strong relationships and helping to maintain and grow existing business.

• Provide high level of customer service to clients and internal departments, answering queries and troubleshooting problems relating to systems, service delivery and pricing issues.

• Assist the publishing director/account director with any and all tasks as necessary to ensure the smooth running of set projects.

• Active participant in client reviews as the day-to-day project manager with responsibility for: receipt of copy, pagination, liaison with design, production and advertising teams, scheduling, proofing, achieving sign-off with clients.

• Develop an awareness of client businesses and industry sectors, and contribute to the development of creative ideas and the evolution of projects
Measure – Project management and overall service scores on client review 7+. Evidence through traffic light system of stable accounts and positive client relationships.

Project Management
• Responsibility for overall smooth running of copy clearance, proofing, scheduling, distribution lists, print liaison and administering marks to pages.

• Draw up action plans following planning meetings.

• Proofread all pages before printing.

• Liaise with clients, editors, journalists, publishing director, account director, design, production and photographic staff.

• Distribute information regarding client’s corporate objectives.
Measure – Copy clearance scores in client reviews 7+. Demonstrable audit trail for internal and BSI audits.

Department Duties
• Work in accordance with Trident’s policies and procedures and in a way that reflects Trident’s core values of Innovation, Openness, Quality and Commitment.
• Updating and maintaining accurate database information.
• Helping to ensure that the working practices adopted by the team members are aligned with Trident’s agreed processes by monitoring and intervening.
• Manage the day-to-day workflow of projects within the team so publications remain on schedule and communicate via “week in brief” update.

Measure – Regular reports on the database. Projects remain on schedule. Editorial/Design/Production teams have clear picture of timing of projects.


This list of duties is not exhaustive and the jobholder will be required to carry out any other duties that may be deemed to be within the scope of this position.


KEY INTERFACES

Providing co-ordination between the London Publishing teams, maintaining a strong working relationship with colleagues in Design and Production and liaising with clients on a day-to-day basis to ensure consistent service quality.

Personal Skills Characteristics

QUALIFICATIONS
University degree, preferably in English

EXPERIENCE

2+ years of publishing administrative experience with demonstrable client liaison skills

KNOWLEDGE

Able to demonstrate competence in written and verbal communication skills

Knowledge of key computer programmes (ExCel, Quark Xpress, Word, database management)

Strong understanding of department operations and internal processes

SKILLS & ABILITIES

Main competencies:

Sound writing skills

Accurate proofreading/subbing

Work organisation

Initiative

Energy and resilience

Team working

Working to deadlines

“Sales” technique (ie, can they sell themselves/their ideas?)

Attention to detail

Upbeat and friendly team player

Agency/Employer: City People Recruitment
Town or City: London
Location: South East London
Sector: Media-Press
Related Job Titles: Client Service Coordinator
Permanent/Contract: Permanent, Full time
Experience: 1 years
Date: 22-01-2008
Salary: 17000 British Pound / Year

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