Senior Implementation Consultant

Full Time, Salary range: £ 30-40k pa, doe,plus generous bonus

Locations available:

United Kingdom
Company overview:
a leading supplier of regulatory and clinical trials software, and has been a market leader for over 15 years.

We are now looking for an Implementation Consultant to manage implementation projects.

This exciting and responsible position offers specialist professionals with both IT and regulatory, pharmocovigilance or clinical experience the opportunity to expand in a global organisation currently enjoying rapid growth in the UK and Europe.

The successful candidate will have experience (five years minimum) working in IT implementation, plus project management experience. The ability to communicate technical analysis to both technical and non-technical audiences is also essential, as are effective interpersonal and time management skills.

Ideally you will have experience with validation and / or SDLC methodology, and have a good commercial awareness.

Full product training will be given. If you have the background and the proficiency to embrace this challenge we would welcome your application.

Job description:

Senior Implementation Consultant is responsible for managing the implementation of regulatory software systems at our client base. The SIC will ensure that project deadlines and deliverables are met according to time and budget constraints. He/she will manage the team members directly involved on the project (On Site or Off Site), and he/she will ensure the projects adhere and comply with project Rapid Implementation Methodology and advise on best practices to meet business needs.

This position will report to the Head of Professional Services, Europe. This position will require national and international travel.

Job description:

Manage multiple implementation projects and provide technical/project guidance
Act as the project leader on implementation accounts
building the project plan
providing proposal estimates (time and resources)
working with Sales on pre-Sales activities
conducting product demos and presentations
providing training
ensure the provision of appropriate validation documentation
Perform all implementation tasks / activities as specified within the project plan
Provide support for technical support and product knowledge
Serve as the main contact for the customer on projects. Provide "Customer Care" support, building relationships and improving satisfaction. Identify new opportunities at the client site where possible
Communicate with customers concerning product release dates, new versions and the resolution of documentation problems
Refer product sales inquiries to the appropriate Sales Manager
Administrative duties include:
Verification, approval and submission of time sheet and expense report on time
Verifying and approving travel arrangements of the consultants directly involved in the project
Demonstrate full knowledge of company's product(s) and establish areas of expertise
Demonstrate full knowledge of validation lifecycle
Advise customers on validation approach and impact to project timelines and resources
Provide timely communications to the Head of Professional Services on progress and any issues that need to be escalated
Work with Product Engineering to escalate issues and or communicate new business user requests. Facilitate communications with customers and Product Engineering to clarify requirements
Any other duties that may reasonably be allocated by the Head of Professional Services or any other senior officer
Skill set:

Experience

Experience of working in / with IT within a Regulatory, Pharmocovigilance or Clinical organisation Essential

Successful Project Management experience Essential

Experience of successfully managing budgets Essential

Experience in successfully implementing complex software such as ERP, CRM, etc. Essential

Experience with validation and / or SDLC methodology. Desirable


Knowledge

Working knowledge of project management tools and their application Essential

Project management certification or associated coursework Desirable

Knowledge of design and development using relational databases and knowledge of database design tools Essential

Industry awareness (Regulatory, Pharmocovigilance, Clinical) Essential

Good commercial awareness Desirable

Awareness of competitor product offerings and industry orientations Desirable

Understanding of Validation Desirable

Oracle DB 8/9/10 Basic Admin Essential

Basic PL/SQL skills Desirable

General Understanding of Networks Essential

Proficient with MS Office / Project & development of Web applications Essential

Familiar with J2EE Application Servers e.g. Oracle IAS, Jrun, Weblogic and deployment of web applications Essential

Familiar with UAT Desirable

Familiar with Reporting Tools. Eg. Business Objects/Cognos Impromptu Desirable

Proficient in HTML Desirable

Working knowledge of Oracle, SQL, 4GL tools for GUI development Essential

Working knowledge of Windows NT, 2000 and UNIX Essential

BS Degree in Computer Science or Engineering Desirable


Skills and Abilities

Effective and proven interpersonal and communication skills Essential

Strong and proven project management skills Essential

Proven highly tuned & effective time management & multi-tasking skills Essential

Ability to demonstrate or effectively develop training skills Desirable

Ability to work both independently and cohesively in a long-distance team Desirable

Proficient using Windows 2000/XP Essential

Proven ability to understand technical issues and queries Essential

Strong interest in IT, from both a user and programming perspective Essential

Proven ability to relate to clients at all levels and understand their real business needs Desirable

Ability to understand the Aris Global application architectures Essential

Ability to draw up and cost deployment architectures (hardware and software) that suit the customer's user base taking onto account load, performance and geography Essential

Ability to install and configure all applications for demos etc. Desirable

Ability to understand our marketing offerings and sales options and configurations Desirable

Ability to appreciate the competitive advantages and weaknesses of our products against competitor products Desirable

Ability to communicate complex technical analysis to technical and non-technical audiences Essential

Proven abilities in customer service and/or relationship management. Ability to manage difficult customer situations Essential

Full valid driving license Essential

Agency/Employer: dreamwork recruitment
Town or City: Milton Keynes
Location: North London
Sector: Chemical,IT,Pharmacy
Related Job Titles: Director of Project Management,Implementation Project Manager,Product Project Manager,project management,Project Management Analyst,Project Management Consultant,Senior Technical Project Manager,Software Development Project Manager,Technical Lead Project Manager,Technical Project Manager
Permanent/Contract: Permanent, Full time
Experience: 5 years
Date: 31-05-2007
Salary: 35000 British Pound / Year

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