Bi-lingual speaking 1st or 2nd line Technical Support Agent, Amsterdam

Our client is an international company, located near Schiphol-Airport (close to Amsterdam). They are looking for new employees to join their European support teams. You'll be working in a young and motivated international team with people from different nationalities. There are excellent opportunities for growth within the company.

The Role:

You will provide technical support on the phone to external customers from a number of countries, based on the languages you speak. The questions vary considerably among end users, who use various lines of business, commercial and proprietary applications. Put briefly, you will troubleshoot, diagnose and correct technical faults, using your technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality.

You will assume call responsibility and will update information in the Service Desk call tracking and incident management software. You will also work with your colleagues to share information and to collaborate on problem solving.

What are we looking for?

In order to apply for this position, you’ll preferably meet the following requirements:

•Fluent in any one or more of language skills Scandinavian, Italian, German, French, additional language skills are beneficial;
•Fluent in English, both verbal and written;
•Experience in a telephone technical support position, giving support to end-users;
•Considerable familiarity with MS Windows 98/2000;
•Experience in dealing with a novice and /or low-skilled customer base and ability to impart knowledge at various levels;
•Aptitude for quick learning of technical and procedural topics;
•Self-starting, self-motivating, self-learning work approach;
•Ability to work on multiple, dissimilar activities simultaneously;
•Excellent team-working skills; stress resistant;
•For some teams, flexibility to work shifts.

What do we offer?

Good salary 24K per year, plenty of overtime at between 125% - 200% of hourly rate and an education program free of charge to you of covering over 2000 courses Technical and Management with full certifications.

When you choose for this employer, you're able to open yourself up to a career in a worldwide ICT operating corporation. They invest in training and personal development of all their employees and provide a good and stimulating work environment, because they value the knowledge and enthusiasm of our employees. You will work in a modern open office environment in their office close to Amsterdam. There is an informal, professional work atmosphere. You will be a member of an enthusiastic, dynamic and professional team.

How to apply/ Contact:

Please send your detailed English resume in a Word-format, with salary indication and availability, by e-mail to Pavlina Lanikova on (Send CV using the apply link)

Agency/Employer: MULTILINGUAL JOBS LTD.
Town or City: Amsterdam,NL
Location: Abroad
Sector: Telecomms,Other
Related Job Titles: Technical Support Agent
Permanent/Contract: Permanent, Full time
Experience: 0 years
Date: 10-09-2007
Salary: 24000 EUR Euro / Year

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