Helpdesk Team Leader

Helpdesk Team Leader

Responsible for the day-to-day running of the helpdesk and operations within an ITIL framework. Managing and Leading a team of analysts you will be reporting to the IT Director and required to produce weekly or monthly monitoring reports. Excellent opportunity, the position will be site based and the ideal candidate could start within the next 2-3 weeks.

Responsibilities include:

Management of 4 Analysts:
Looking after the helpdesk 1st line, 2nd line and 3rd line calls. Final Point of contact for escalation of support calls from the helpdesk.
Monitor the helpdesk call logging system (Heat), making sure all calls are logged and resolved within agreed SLA’s.
Windows Applications Support: - Core Microsoft Products plus Citrix application support. Other software and hardware including project, Visio, Access. System Administration, Active Directory, creating users, Setting up passwords etc.
Telecoms related issues, Blackberry and various PDA issues.
Dealing with 3rd Party Vendors such as Hp/BT/Alcatel.
Ensuring the helpdesk complies with Government standards such as Sarbanes Oxley
Responsible for weekly and monthly reports for the Director of IT
ITIL foundation certificate would be highly desirable

Immediate interview for the correct candidate, please send CV’s in ASAP with your current availability and salary expectations.

Agency/Employer: Peoplelinx
Town or City: London
Location: City
Sector: IT
Related Job Titles: Not stated
Permanent/Contract: Permanent, Full time
Experience: 0 years
Date: 31-05-2007
Salary: Not specified

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