Customer Service Officer

Job Summary
To answer calls and complete administration processes. The role primarily involves advising customers on the appropriate action to take in line with defined policies and processes, and to provide general information on services available to residence, to a first point of resolution where possible.

Key Deliverables and Targets
• Handle administration processes accurately and within service levels
• Handle telephony enquiries to a first point resolution within service levels
• Process service payments accurately in line with service levels
• Complete financial reconciliation in line with service levels

Key Skill Requirements
• Written and oral communication skills
• Customer service skills – empathy, understanding, problem solving, listening skills
• Positive negotiation skills
• Good attention to detail
• Computer literacy
• Numeric skills

Other Information
Successful candidates will be expected to display the required behaviours including: performance focus; respecting others; working with others; client and customer focus and adopting a positive, professional and passionate approach.

Starting salary for all successful candidates is £12529pa.

As you would expect from a reputable employer, a whole host of other benefits come as part of the package, including participation in the Vertex Company Bonus Scheme, which presents an opportunity to earn 5.0% of your annual salary each year. Other highlights include, 30 days holiday (includes Bank Holidays), Pension Scheme, and Staff Advantage Scheme (discounts on services/products from well known brands).

Full Time employees will work 37.5hrs per week on a shift-rota between 8am – 10pm Monday to Sunday. Typically, 1 weekend day, (i.e. either a Sat or a Sun), is worked every other week. The majority of shifts worked will be between 8am & 6pm. During peak periods additional flexibility maybe required to meet customer demand.

Agency/Employer: Aptus Personnel Ltd
Town or City: Dingwall
Location: Highlands and Islands
Sector: Other
Related Job Titles: Customer Service Staff
Permanent/Contract: Permanent, Full time
Experience: 1 years
Date: 24-04-2008
Salary: 12529 British Pound / Year

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