Support Manager

Salary: EUR80k - EUR90k

Vero Solutions (www.vero.ie) are an independent software development company headquartered in Blackrock in Dublin, with regional offices in Russia, Poland and the Czech Republic.

We provide specialist professional services spanning the whole development lifecycle to clients within the financial, telecommunications and public sectors. Our clients include Ericsson, Vodafone Ireland, Vodafone Spain, MobilKom, Orange Group, Agilent, Royal Bank of Scotland, Health Services Executive and the Dept of Agriculture to name but a few.

We have experienced unprecedented growth in the past year and as such are looking to increase our technical resources to service our clients and ensure our continued success.

Our consultants are offered the opportunity to work on a broad range of projects both internally and on customer sites and are offered continuous training with a view to maintaining our competitive edge through the excellence and dedication of our staff.

THE JOB

This company is a leading supplier of enterprise solutions to the mobile industry and world wide. We are currently looking for a Support Manager managing a team of Support Engineers responsible for SLA compliance and customer satisfaction across EMEA and APAC.

Key Activities:

• Review of all SLA specific contractual
material to assess budgeting and resource
impact on Support team.
• Definition and implementation of reporting
mechanism for informing customers and the
executive management to an agreed SLA.
• Liaise with maintenance, R&D and testing
functions to ensure software patches
contain expected and relevant bug fixes in
a timely manner to ensure SLA compliance.
• Monitor, prioritise and assignment of
issues raised from production and
deployment systems.
• Line management responsibilities for the
Support team
• Communicate with customer and internal
staff regarding their expectations and
resolution of issues.


SKILLS REQUIRED

Minimum 8 years telecoms experience with a track record in product deployment and support management roles

Excellent customer interface experiences to include high level negotiations.

Excellent technical background and skills including Solaris, Linux, Oracle, configuration skills

Excellent knowledge of GPRS, UMTS, CDMA systems

Agency/Employer: vero solutions
Town or City: Dubin, Ireland
Location: Abroad
Sector: IT,Telecomms
Related Job Titles: Not stated
Permanent/Contract: Contract, Full time
Experience: 5 years
Date: 09-05-2008
Salary: Not specified

Apply to this job

Tell a friend about this job opportunity