Branch Manager Ref NAB7062

Purpose of Job:
To Recruit, Train and Manage a team of Mobile Patrol officers and Supervisors in a designated branch who will deliver Customer Service to their portfolio of customers ensuring profitability and growth.

Key Areas of Responsibility:

1.
To support the sales structure and delivery of new sales at National and local level
Support the local Sales Consultant by attending meetings where necessary
Ensuring the timely delivery of new sales Ensuring optimum levels of recruitment in order to deliver the service at short notice if necessary
Responsible for growing the existing portfolio through upselling and price reviews
Ensuring an efficient rollout of National Contracts
Ensuring the team generates a constant flow of leads for the branch
In line with budget ensure portfolio sales and extra sales are invoiced correctly

2. Fully accountable for the Branch Financials.
Ensure Direct Costs including wages are kept in line with budget and take corrective action if needed
Ensure Indirect costs are in line with budget and take necessary action to correct if required
To collect payment of invoices within our agreed terms and conditions

3. To recruit, train and manage a team of MPO’s, Supervisors and other Branch staff to deliver a world class customer service
Responsible for recruiting and selecting new staff
To ensure all new staff are trained in line with Company Policy
Fully responsible for the Management of all staff within the designated branch to include performing Disciplinary Meetings where necessary To ensure all staff within the team are rostered and paid in a timely manner

4. Reporting
Complete daily/weekly/monthly reports in a timely manner

5. Training and Development
Ensure ongoing personal development in line with appraisal goals
Attend training courses and action learning outcomes
Work closely with the appointed Regional Manager to develop Customer Service skills

6. Customer Service Delivery
To ensure the Team delivers Customer Service as per customer requirement and standard operating procedures
To ensure the lines of communication are kept open with customers
To respond in a timely manner to all customer queries
To comply with service level agreements·
To insure customer files are maintained and updated with required documentation

Essential
Must live within a 45 minute commute of local branch office.Must be able to attend company events (e.g. training/meetings) throughout the UK.
Must be able to stay overnight to attend events, usually no more than an average of bi-monthly.
Willingness to undertake further training
Smart, clean and tidy appearance
Ability to plan and organise work
Persuasive
Ability to Influence
Ability to deliver results and meet customer expectations
Effective Communication Skills
Ability to adapt and respond to changeAbility to lead and supervise
Ability to work well with people
Minimum of 1 years experience managing/supervising a small team
Experience of managing a profit & loss account
Where it is necessary to drive to customer locations a full driving license will be required.
Demonstrable driving competency level will need to be achieved.
Basic computer literacy and ability to learn and use company software systems.
Demonstrably sufficient numeracy and literacy skills to calculate profitability and provide written communications to customers. Working knowledge of the local area

Desirable;
Ability to learn and research
Creative and innovativeAbility to write good reports
Good analytical skills
Previous experience of recruitment
Previous experience of security industry
Formal Management Qualification
Accounting Qualification

Salary - 25k basic, 35k OTE

Agency/Employer: Gemini Resourcing UK Ltd.
Town or City: Leicester
Location: Leicestershire
Sector: Other
Related Job Titles: Not stated
Permanent/Contract: Permanent, Full time
Experience: 2 years
Date: 17-04-2008
Salary: 25000 British Pound / Year

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