Dealer Support Advisor

Our client is one of the UK's largest mobile phone distributors and leading supplier of mobile telecoms equipment and services to a variety of channels. The company's principles of honesty, reliability, passion, dedication and flexibility are endorsed by all members of staff who together are the company's greatest asset.

They are the fastest growing distributor within this sector and hence has a number of key opportunities for highly motivated and talented individuals.

Due to company growth, the company is looking for a dealer support advisor to join our team.

The main Purpose of the role will be working as part of the dealer support team providing exceptional customer service to their Airtime customers and working to support internal teams.

*Validating and approving customer orders throughout the day

* Providing telephone and email e-mail support to our dealers

*Managing key accounts ensuring service levels are maintained

*Taking ownership of any escalated client issues, ensuring a resolution is met

* Working proactively to update dealers with account / order information as well as network news

*liaising with warehouse to ensure all order requirements are met



Person Specification:
This role will ideally be suited to candidates with

*Previous customer service experience

*Excellent written and verbal communication skills

*IT Skills (Microsoft word, Excel, CRM system experience)

*Pro-active

*Team Player

*Flexible approach to working hours

Agency/Employer: Citrus Employment Solutions
Town or City: Hayes
Location: West London
Sector: Telecomms
Related Job Titles: Customer Service Support
Permanent/Contract: Permanent, Full time
Experience: 0 years
Date: 14-11-2007
Salary: 19000 British Pound / Year

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