Reprographics Operator

Williams Lea is a leading business process outsourcing company that specialises in corporate information solutions. With a global presence across Europe, North America and Asia, we improve our clients' organisational performance by ensuring the delivery of the right information, to the right person, at the right time – wherever required. Working with many of the world’s leading organisations in the banking, financial services, retail, professional services and corporate sectors, we have an excellent record of client retention and success.
Key responsibilities
¨ To complete allocated jobs from team leader through the use of on site equipment, ensuring that the highest level of quality is produced
¨ Managing the customer reception area for collections and submissions, ensuring the highest level of customer service is offered at all times
¨ Accurately processing in-coming user requests via email and Insight
¨ To focus on achieving and managing Copy Centre service levels

Operational
¨ To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment within the DMC
– Using knowledge of equipment to ensure work is produced in the fastest, highest quality
¨ To have a full understanding of workflow processes and procedures. To include:
– Processing and actioning incoming user requests via email
– Producing accurate work tickets through Insight
¨ Ensure full handover is given or taken when starting or finishing a shift
¨ Support colleagues and work as a team in order to achieve the best results for clients
¨ To ensure all work is to the highest standard by ensuring quality checking is actioned on all documents
¨ To accurately complete daily administration, ensuring that all components utilised during production are recorded in quantity and description
¨ To regularly check stock of stationery and inform the relevant team leader/manager when levels require replenishing
¨ To monitor and report any equipment failure to the relevant suppliers
– All faults to be detailed in equipment log book
– In addition, all faults to be highlighted to the team leader
¨ Ensure that wastage is kept to a minimum. Highlighting to the team leader any arising issues that may have influence on production quality, including copy quality and procedural developments
¨ To ensure the Copy Centre is kept clean and tidy at all times. All rubbish bins to be emptied when they become full
¨ Ensure that Health and Safety policy is adhered to at all times

¨ Ensure CSFB IT policies and adhered to at all times
– Appropriate usage of Internet and email
¨ To assist with any additional adhoc duties


Client focus
¨ To meet and greet all clients at the customer reception area in a courteous and helpful manner
– Advising where appropriate on the best method of production
– A full understanding of the customer service functions
¨ To ensure all possible deadlines are achieved
– Any potential failed deadlines are reported to team leader/ lead operator prior to deadline time, to allow re-negotiation with requestor
¨ Highlight any potential issues with work to the team leader and lead operator and with their assistance ensure that clients are informed of progress on production of work
¨ To assist within incoming copy centre telephone calls. Endeavouring to answer all calls within three rings

Shifts available: morning, evenings and graveyard.

Personal profile
¨ Reprographics experience
¨ Flexible and proactive approach to work
¨ Excellent customer service skills
¨ Team focused
¨ Calm under pressure

Agency/Employer: Williams Lea
Town or City: London
Location: East London
Sector: Banking and Finance,Printing
Related Job Titles: Quality Assurance Team Leader,Service Team Leader
Permanent/Contract: Permanent, Full time
Experience: 1 years
Date: 03-03-2006
Salary: Not specified

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