Customer Support

The Taj Medical Group is a Limited Company registered in England and Wales with head offices in Warwickshire, UK. The Taj Medical Group (visit our web site www.tajmedicalgroup.co.uk) specialise in coordinating immediate and affordable private medical treatment / surgery in INDIA for people all around the Globe.

Our main patients are from the UK, those predominantly on long NHS waiting queues. However, we are starting to receive some new enquires from USA and Canada where there are almost 50 million people without adequate medical insurance. The most common treatments arranged are:

Joint Replacement Surgeries (hip, knee and shoulder)
Spinal surgeries
Dental and Cosmetic surgery

Candidate Requirements:

•Answering telephone calls - mainly new enquiries or follow ups from patients
•To liaise with hospitals in India and with GP’s and Consultants in the UK,
•To liaise with airline companies, with High Commission of India, Birmingham, with hotels etc.
•Meeting patients and helping them with passport & visa applications
•PC – literate - essential for preparing quotations and emailing to hospitals and patients
•Answering patient queries by email / phone / letter
•A confident person with a high degree of interpersonal skills and polite telephone manner
•Honesty a must – will be responsible in handling sensitive patient information, money and passports
•Hard working - long hours may be required at times to meet urgent patient requirements
•To represent the company at events and exhibitions
•Place and hours of work: Kenilworth Offices, 9am to 5pm with 1 hour for lunch – can be flexible
•Pay £6.50 / hour to be reviewed in 3 months
•Immediate start
•Some UK/International travel to provide support at exhibitions / conferences, hospital / patient visits (typically - London, Delhi, Mumbai, NY)
•Performance based Reward Scheme

For further information or clarification please contact:

Dipa Jethwa
Customer Support Manager



Agency/Employer: The Taj Medical Group
Town or City: Kenilworth
Location: Warwickshire
Sector: Administration,Health,Tourism
Related Job Titles: Patient Care Manager
Permanent/Contract: Permanent, Full time
Experience: 1 years
Date: 27-04-2006
Salary: 650 British Pound / Hour

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